Terms and Conditions

Delivery

Free delivery if within a 15 mile radius of our store.

With the exception of furniture orders, we offer free next working day courier delivery on all orders over £50 (ex VAT) that are received by 4.30pm and delivered to mainland addresses in England, Scotland, Wales. Deliveries within a 20 mile radius of our Stansted office will be delivered via our own transport. All orders placed below the value of £50 will incur a delivery charge of £5 ex VAT, for more local deliveries this charge may be waivered.

This delivery commitment is subject to the product(s) that you ordered being in stock and us taking successful payment. Don’t worry; if we cannot ship to you right away, we will be in touch.  If your order has items that are out of stock, the product will be put onto back order and will follow when the stock is available.

We know how important it is to get your order to you as quickly as possible. However there may be times when our courier is unable to deliver your package on time due to factors that are out of our control; for example extreme bad weather or a broken down vehicle. We can only apologise for this and for any inconvenience caused.

All items delivered by courier will need to be signed for. We are very sorry but we are unable to specify an exact time of day for delivery of your order beyond the delivery window of 9:00am to 5:30pm. However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to organise redelivery of your order.


Furniture Orders

Some furniture and storage items are delivered direct from our suppliers. These items can take a little longer to arrive usually about 3 days, but sometimes up to 15 working days. For this type of order, our customer support team will call you with an order confirmation, an estimated delivery date. In addition, for furniture orders, you will be contacted by our customer support team approximately 48 hours prior to delivery.

 

Refund Policy

Returns Procedure

We hope that you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully re-saleable condition.

Returns should be made within a reasonable time (usually 7 working days) and in original, undamaged packaging.

Items over our 14-day returns period may be returned at our discretion; however, this may not be at the full credit value.

Please see below for exceptions to this policy.

If the product returned is not in fully re-saleable condition or the packaging is damaged or with markings or writing, we reserve the right to refuse a refund on the item, or deduct up to 20% off the original selling price from the refund amount. This does not affect your statutory rights.

Received a damaged item?

Please accept our apologies if your item is damaged. As long as this is reported to us within 24 hours of delivery we will be happy to arrange a collection and replacement for you.

Products we are unable to refund or exchange.

We are unable to offer a refund or exchange on personalised, made to measure/order, software or perishable goods such as food and drink items which include biscuits, coffee and water) unless they are faulty.